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General Information: Our Number one priority is customer service and we want to make sure you are satisfied with your order.  Most engraved orders, for average quantities are produced in 3-5 business days. Some products/orders will require longer lead times. If deadline delivery is required, please place order as a custom order. Rush charges may apply and we will contact you for final quote. Please contact for production time of large quantity orders.  All orders are subject to availability.


Prices: Prices are subject to change without notice. All prices are USD.

Shipping: Orders under $45 will include $4 shipping and handling fee. Shipping and Handling fees subject to based. For custom orders Shipping and handling will be based on item(s) weight and size. 


Returns: Merchandise found to be incorrect or defective due to K & L Custom error will be replaced or rectified at no additional cost. All claims must be made within 30 days of receipt of merchandise. No returns will be accepted without prior authorization from K & L Custom. 

Right to Promotion: Unless specified in writing at time of order is placed, we reserve the right to use any item we produce for display and promotion.

Trademarks & Copyrights: IN ORDER TO USE A DESIGN, YOU MUST HOLD THE NECESSARY LICENSING AND COPYRIGHT TITLES. It is assumed by factory that artwork submitted for engraving is being used in full compliance with all applicable laws regarding its usage. Customer agrees to assume any liability resulting from claims against us for service marks, infringements of trademarks, copyrights, patents and personal rights. Customers will assume complete responsibility to obtain permission for reproduction of logos, trademarks, patents & copyrights. By agreeing to print any submitted artwork, K & L Custom will not be held liable under any circumstances.

Product Disclaimer: Colors may vary product to product and order to order.

K & L Custom Wood and Laser Design, LLC, is subject to approval or disapproval of any personalized/custom order and can, at its discretion, cancel any order it deems to fall under any of the categories below: Containing profanity, vulgarity of any sort, either real or implied. K & L Custom Wood and Laser Design, LLC is the sole decision maker on what is and is not vulgar and what will constitute a canceled order.

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